Terms & Conditions – Veer Organic Farm (OPC) Pvt. Ltd.

  1. Introduction

These Terms & Conditions (“Terms”) govern your use of the services and purchase of products from Veer Organic Farm (OPC) Pvt. Ltd. (“we”, “us”, “our”, “Veer Organic Farm”). By placing an order or using our website, you agree to these Terms.

  1. Definitions

Customer / You / Your — the person or entity placing an order

Products — ghee, honey, or any other items sold by us

Order — a request by you to purchase one or more Products

Website — https://veerorganicfarm.com or any platform we operate

Price — listed cost of the Product (inclusive or exclusive of taxes, as specified)

  1. Orders & Acceptance

All orders are subject to acceptance by us.

We reserve the right to refuse or cancel any order for any reason (e.g. incorrect pricing, out-of-stock).

once we accept an order (for example, by sending you an order confirmation), a contract is formed.

  1. Product Availability

We strive to keep accurate stock information, but availability isn’t guaranteed.

If a Product is out of stock after order placement, we will notify you and offer a refund or alternative.

  1. Pricing & Payment

Prices are as listed on the website at the time of order, unless clearly indicated otherwise.

We may change prices without prior notice.

Payment must be made via accepted payment methods (credit card, UPI, bank transfer, etc.).

Orders will not be shipped until payment is cleared (if applicable).

  1. Delivery & Shipping

Please refer shipping policy.

  1. Inspection & Acceptance

Please inspect Products on receipt.

We may offer refund on duplicate transactions

  1. Returns & Refunds

Please refer Returns & Refunds policy.

  1. Intellectual Property

All content on the Website (text, images, logos, designs) is owned by us or licensed to us.

You may not reproduce, distribute, or use such content without our prior written permission.

  1. Privacy & Data Protection

We collect personal information to process orders and improve services.

Our Privacy Policy governs how we collect, use, and protect your data.

By placing an order you consent to such handling of your data.

  1. Force Majeure

We are not liable for failure or delay in performance arising from causes beyond our control (e.g. natural disasters, strikes, government actions).

  1. Modification of Terms

We may update these Terms from time to time. We will notify you of significant changes, e.g. via email or website posting. Continued use of our services implies acceptance of revised Terms.

  1. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, and specifically the state of Haryana.

Any disputes arising will be subject to the exclusive jurisdiction of the courts in Hisar, Haryana.

  1. Contact Information

For queries, complaints, or communications, you may contact:
Veer Organic Farm (OPC) Pvt Ltd
Address: H. No. 88, Block No. 1, Jat Paras Gali, Sorkhi, Hansi, Hisar, Haryana – 125033
Email: veerorganicfarm1@gmail.com
Phone: 9996093405

Privacy Policy

Privacy Policy – VEER ORGANIC FARM (OPC) PRIVATE LIMITED

Introduction This Privacy Policy describes how VEER ORGANIC FARM (OPC) PRIVATE LIMITED and its affiliates (collectively “VEER ORGANIC FARM (OPC) PRIVATE LIMITED”, we, our, us”) collect, use, share, protect or otherwise process your information/ personal data through our website https://veerorganicfarm.com/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection-We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc. all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be VEER ORGANIC FARM (OPC) PRIVATE LIMITED seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage- We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing- We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions- To protect your personal data from unauthorized access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention- You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.

Your Rights- You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent- By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Grievance Officer –
YUVRAJ,
Director,
VEER ORGANIC FARM (OPC) PRIVATE LIMITED,
H. No. 88, Block No. 1, Jat Paras Gali, Sorkhi, Hansi, Hisar, Haryana – 125033

Contact us:
Email: veerorganicfarm1@gmail.com
Phone: 9996093405

Monday – Friday – 10:00 – 20:00 Saturday – 10:00 – 18:00 Sunday – 10:00 – 18:00

Shipping Policy

Thank you for shopping with Veer Organic Farm (OPC) Private Limited (“we”, “us”, “our”).
This Shipping Policy explains how we process, ship, and deliver your orders placed through our website https://veerorganicfarm.com.

  1. Order Processing

Orders are processed within 1 business day after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

You will receive an email or SMS confirmation once your order has been processed and shipped.

  1. Shipping Coverage

We currently deliver across India, including major cities and towns.
If your area is not serviceable by our courier partners, we will inform you and issue a refund (if payment was made in advance).

  1. Shipping Partners

We partner with reliable courier and logistics services such as India Post, DTDC, Blue Dart, or other reputed service providers to ensure timely and safe delivery.

  1. Delivery Time-frame

Delivered within 1–2 business days

Note: Delivery times are estimates and may vary due to courier delays, holidays, natural calamities, or unforeseen events.

  1. Shipping Charges

Free Shipping on orders above ₹[insert amount, e.g., ₹999].

For orders below this amount, a nominal shipping fee of ₹[insert amount, e.g., ₹60] will be charged at checkout.

Shipping charges (if any) are non-refundable once the order is shipped.

  1. Order Tracking

Once your order is shipped, you will receive a tracking ID and courier name via email or SMS.
You can use this ID to track your shipment on the courier partner’s website.

  1. Packaging

All products are securely packed to maintain freshness and prevent leakage or damage during transit.

Ghee is packed in sealed, food-grade containers.

Honey is packed in leak-proof, tamper-evident jars.

  1. Delivery Delays

We will not be held responsible for delays caused by:

Incorrect or incomplete shipping addresses

Courier issues or natural events beyond our control

Public holidays or government restrictions

In such cases, we will make reasonable efforts to resolve the issue or reschedule delivery.

  1. Incorrect Address or Failed Delivery

If the delivery fails due to incorrect address or repeated unsuccessful attempts, the order may be returned to us.

Re-shipping may be arranged at an additional cost.

Refunds (if any) will exclude original shipping charges.

  1. International Shipping

Currently, we do not offer international shipping.
We serve customers within India only.

  1. Contact Us

For questions or issues related to shipping or delivery, please contact us:

Veer Organic Farm (OPC) Private Limited
H. No. 88, Block No. 1, Jat Paras Gali, Sorkhi, Hansi, Hisar, Haryana – 125033
📧 veerorganicfarm1@gmail.com
📞 9996093405
🌐 https://veerorganicfarm.com

Return and Refund Policy – VEER ORGANIC FARM

Return Policy – We have a 1 day return policy, which means you have 1 day after receiving your item to request a return. To be eligible for a return, your items must be in the damaged condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of
purchase.

To start a return, you can contact us at veerorganicfarm1@gmail.com.
Please note that returns will need to be sent to the following –

VEER ORGANIC FARM Private Limited,
H. No. 88, Block No. 1, Jat Paras Gali, Sorkhi, Hansi, Hisar, Haryana – 125033

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return
will not be accepted.

Solution – Return if approved, Refunds will be initiated.

You can always contact us for any return questions -veerorganicfarm1@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like bulk orders.

Exchanges – No exchange accepted.

REPLACEMENT – No replacements accepted.

Refund Policy – We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically CREDITED on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at veerorganicfarm1@gmail.com.